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General
Q: What are your hours of operation?
A: Live operators are available to serve you 24 hours a day, 7 days a week or you can also place your entire order online anytime and anywhere.
Q: Are the prices on the web site in American dollars?
A: Yes, all prices found on www.AmericaPharmacy.com are in U.S. dollars.
Q. What policies are in place for products listed on AmericaPharmacy.com?
A: All prices are subject to change without notice and prior to shipping.
Q. Do you ship to Canada?
A: At this point in time we do not ship any of our products to Canada.
Ordering Medication
Q. How do I order?
A: Click here to view our 2 easy ways to order.
Q. Is a prescription required to order prescription medications?
A: Yes. We require a valid U.S or Canadian prescription for all prescription medications.
Q. Do I need to send in my original prescription?
A: Once you have placed your order either by phone or online you are required to mail in your original prescription to us at: 250 H Street #1010, Blaine WA, 98230.
* Note: This address is ONLY for original prescriptions. Product returns will not be accepted at this address.
Q. I am an existing customer and refilling my prescription medication. Do I need to send you my prescription again?
A: No. We keep your prescription on file. You will be required to send us your new prescription if you are ordering a new medication or if your existing medication is expired or has run out of refills.
Q. Why do the pills I received look different than the ones I get from my local pharmacy?
A: No. Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Trademark laws do not allow a generic drugs to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredients.
Q. Is your Pharmacy legitimate and are you products safe & reliable?
A: At America Pharmacy, our licensed pharmacists review your medical profile and then verify your order for accuracy and possible interactions with other medications you may be taking.
We only buy pharmaceuticals from licensed manufacturers/ wholesalers who follow established Good Distribution Practices/ Good Manufacturing Practices and are overseen in their respective jurisdictions by Regulatory bodies similar to the US FDA. In many cases, the US FDA themselves inspects the manufacturing facilities of these manufacturers and several of their manufacturing plants are in fact USFDA approved.
Additionally, we only distribute medications which are obtained in the manufacturers' original and unopened packaging, complete with lot number and expiry date.
We only buy generic product from top-tiered generic manufacturers who are also regulated and inspected in similar fashion and manufacture safe, quality generic products with the same active ingredients as the brand product.
Q. Who is CIPA and what do they do?
A: CIPA is a Canadian association of licensed, regulated pharmacies. Patient safety is a top priority for CIPA members and because of unregulated rogue pharmacies, patients need to exercise caution by only ordering from trusted sources. CIPA certification assures you that the pharmacy provider is licensed, reputable and adheres to stringent safety protocols. All CIPA members are licensed and regulated by various government agencies for safety. CIPA member pharmacies require valid and signed prescriptions, typically for 90-day supplies of drugs and maintenance medications. We do not sell controlled substances. Patient privacy is assured by CIPA members, who follow the same stringent confidentiality and safety procedures as U.S. pharmacies. Additionally, CIPA members do not send any unsolicited email (SPAM) or sell addresses to others. For your safety and privacy, we recommend dealing only with sites displaying the CIPA seal.
Q. How long will it take to get my order?
A: Prescription orders will be shipped within 5 business days of receiving your prescription(s). Once shipped, it will take approximately 10 business days for delivery. OTC orders are shipped within 2 business days. All prescription orders are shipped via Express mail (similar to USPS Priority Mail).
Q. How do I refill my medication?
A: Your refills can be placed either online or over the phone.
Q. Can I order products containing Ephedrine or Pseudoephedrine?
A: Federal and State regulations restrict the sale and purchase of products containing ephedrine and Pseudoephedrine and therefore if you are ordering a product containing these ingredients certain restrictions may apply.
Payment
Q. How do I pay for my order?
A: We accept payment by Visa and Mastercard. You can also pay by check.
Q. When do you bill my credit card?
A: We bill your credit card at the time of placing your order.
Q. How does your 100% Price Match Guarantee work?
A: At AmericaPharmacy.com we guarantee the best price possible for our customers. With each order we assure our customers with a 100% price match guarantee. Therefore, if you find the same product for a lower price at any other online pharmacy we will match that price for you. Please note the competitor must be a CIPA member and Pharmacy Checker approved before requesting a price match.
Offer is subject to the following terms:
1. The offer is valid at the time of the sale and up to 7 days after.
2. The differences in charges for the cost of standard shipping will be included in the comparison if applicable.
3. Products must be identical and in stock at the time of placing an order with the other accredited online mail order pharmacy.
4. Products must be authentic in brand and size (same manufacturer, same country of manufacture, same country of dispensation, same pack size, same strength, same quantity, etc. (e.g. We will price match 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc. to 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc.)
5. Products must be new as we cannot match the price of any used or expired product.
6. We will only match the current advertised price.
7. Price match can only be issued over the phone with our customer service team.
Shipping
Q. How much do you charge for shipping?
A: Americapharmacy.com charges $7.95 per total order.
Q. What countries do you ship medications to?
A: Americapharmacy.com ships within United States.
Refunds
Q. What if I need to return my order?
A: If you are not 100% satisfied with your purchase, simply return your unopened products within 30 days and receive a full refund on your order. If your package has been opened, we will refund 50% of the value. We will even credit your account for the shipping cost to have the product returned to America Pharmacy. Simply call America Pharmacy within 30 days of receiving your package at 1-888-392-7257 and tell us why you are not fully satisfied with your purchase. If we are unable to make it right, we will be happy to explain how to return the package to us. Please note all sale items are a final sale.
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